WhatsApp Business Integration #
Flowmatix provides powerful WhatsApp automation capabilities through seamless integration with WhatsApp Business API. Automate customer communications, manage conversations, and streamline your WhatsApp marketing efforts.
Prerequisites #
- WhatsApp Business Account
- Verified business phone number
- Facebook Business Manager access
- Flowmatix Pro or Enterprise plan
Setup Process #
- Connect WhatsApp Business: Navigate to Integrations and select WhatsApp Business
- Authenticate Account: Follow the OAuth flow to connect your WhatsApp Business account
- Configure Webhooks: Set up webhook endpoints for real-time message handling
- Create Message Templates: Design and submit message templates for approval
- Test Integration: Send test messages to verify the connection
Automation Features #
- Auto-Responses: Set up automatic replies for common inquiries
- Message Broadcasting: Send bulk messages to customer segments
- Conversation Management: Route conversations to appropriate team members
- Analytics Tracking: Monitor message delivery and engagement rates
Best Practices #
Follow WhatsApp Business Policy guidelines, use approved message templates, respect customer preferences, and maintain professional communication standards.
