Real-Time Customer Support #
Provide exceptional customer support with Flowmatix’s live chat integration. Seamlessly transition from automated conversations to human agents when needed.
Features #
- Agent Dashboard: Unified interface for managing multiple conversations
- Auto-Assignment: Route conversations to available agents automatically
- Canned Responses: Quick replies for common questions
- File Sharing: Send and receive documents, images, and media
- Conversation History: Access complete customer interaction history
Agent Management #
- Create agent accounts with role-based permissions
- Set availability schedules and working hours
- Monitor agent performance and response times
- Provide training materials and knowledge base access
Handoff Process #
Configure smooth transitions from bot to human agents:
- Define handoff triggers and conditions
- Set up escalation rules for complex queries
- Maintain conversation context during transfers
- Notify agents of incoming conversations
Quality Assurance #
Maintain high service standards with conversation monitoring, agent coaching, and customer satisfaction surveys.
