Frequently Asked Questions for Partners #
Common questions and answers for Flowmatix partners about the program, technical requirements, and business opportunities.
General Partner Program #
How do I become a Flowmatix partner? #
Complete our partner application form with your business details and partnership goals. Our team will review your application and contact you within 5 business days to discuss next steps.
What are the different types of partnerships available? #
We offer three main partnership types:
- Solution Partners: Implement and customize Flowmatix for clients
- Technology Partners: Build integrations and extensions
- Reseller Partners: Sell Flowmatix subscriptions and earn commissions
Is there a cost to join the partner program? #
No, joining the Flowmatix partner program is completely free. We invest in our partners’ success through training, support, and marketing resources.
What are the minimum requirements to become a partner? #
- Established business with relevant industry experience
- Technical expertise in automation or integration technologies
- Commitment to customer success and support
- Alignment with Flowmatix values and business practices
Commission and Pricing #
How much commission do partners earn? #
Commission rates vary by partner type and performance tier:
- Reseller Partners: 15-25% recurring commission
- Solution Partners: 20-30% on implementations
- Technology Partners: Revenue sharing on marketplace sales
When are commissions paid? #
Commissions are calculated monthly and paid within 30 days of the end of each month. Payments are made via bank transfer or PayPal based on your preference.
Can I offer discounts to my customers? #
Yes, partners can offer approved discounts within established guidelines. Contact your partner manager for current discount authorization levels.
Do I earn commission on renewals? #
Yes, partners earn recurring commissions on customer renewals for the lifetime of the customer relationship, as long as the partner remains active.
Technical Support #
What technical support is available to partners? #
Partners receive priority technical support including:
- Dedicated partner success manager
- Priority support ticket queue
- Direct access to engineering team
- Technical consultation and architecture review
Can I get sandbox environments for testing? #
Yes, all partners receive access to sandbox environments for testing, demos, and development. Additional sandbox instances can be requested as needed.
Is training provided for my team? #
Comprehensive training is provided including:
- Platform overview and technical deep-dives
- Sales methodology and positioning
- Implementation best practices
- Ongoing certification programs
Customer Management #
How do I manage my customer accounts? #
Partners have access to a dedicated partner portal where you can:
- View all customer accounts and usage
- Track commission earnings and payments
- Access marketing materials and resources
- Submit support tickets on behalf of customers
Can I white-label the Flowmatix platform? #
Yes, qualified partners can white-label the platform with custom branding, domains, and email templates. This feature is available for Solution and Enterprise partners.
Who owns the customer relationship? #
Partners maintain ownership of the customer relationship. Flowmatix provides platform support while partners handle sales, implementation, and ongoing customer success.
Marketing and Sales #
What marketing support is provided? #
Partners receive comprehensive marketing support:
- Co-branded marketing materials and presentations
- Joint marketing campaigns and events
- Lead sharing and referral programs
- Social media content and graphics
Can I use the Flowmatix logo and branding? #
Yes, partners can use approved Flowmatix logos and branding materials according to our brand guidelines. All materials are provided in the partner portal.
Do you provide sales training? #
Yes, we provide comprehensive sales training including:
- Product positioning and competitive differentiation
- Demo scripts and presentation templates
- Objection handling and closing techniques
- Industry-specific use cases and ROI models
Getting Started #
How long does the onboarding process take? #
The typical onboarding process takes 2-4 weeks from application approval to full partner enablement, depending on the partnership type and training requirements.
What happens after I’m approved as a partner? #
After approval, you’ll receive:
- Partner agreement and contract execution
- Access to partner portal and resources
- Onboarding training schedule
- Introduction to your partner success manager
- Sandbox environment setup
