Reconnect WhatsApp Bot

Reconnecting Your WhatsApp Bot #

Learn how to reconnect your WhatsApp bot when experiencing connection issues or after account changes in Flowmatix.

Common Reconnection Scenarios #

• WhatsApp Business Account changes
• Phone number verification updates
• Facebook Business Manager modifications
• API token expiration
• Webhook configuration changes

Reconnection Steps #

1. Diagnose Connection Issues #

1. Check bot status in Flowmatix dashboard
2. Review error logs and notifications
3. Verify WhatsApp Business Account status
4. Test webhook connectivity

2. Update Credentials #

1. Navigate to WhatsApp Integration settings
2. Update API tokens if expired
3. Refresh webhook configurations
4. Re-verify phone number if needed

3. Test Reconnection #

1. Send test messages to verify connectivity
2. Check message delivery status
3. Validate webhook responses
4. Monitor for any error messages

Troubleshooting Common Issues #

Token Expiration #

• Generate new access tokens in Facebook Business Manager
• Update tokens in Flowmatix integration settings
• Test connection after token update

Webhook Failures #

• Verify webhook URL accessibility
• Check SSL certificate validity
• Update webhook verification tokens
• Test webhook endpoint manually

Phone Number Issues #

• Re-verify business phone number
• Check number ownership in Facebook
• Update number in Flowmatix settings
• Test with new verification code

Prevention Tips #

• Monitor token expiration dates
• Set up automated alerts for connection issues
• Regularly test bot functionality
• Keep backup authentication methods
• Document configuration settings

Getting Help #

If reconnection issues persist, contact Flowmatix support with:

• Error messages and logs
• Account configuration details
• Timeline of when issues started
• Steps already attempted