Report Issues and Bugs #
Help us maintain the quality of Flowmatix by reporting bugs and issues. Our support team investigates all reports and provides timely resolutions.
Before Reporting #
- Check if the issue is already known in our status page
- Try basic troubleshooting steps
- Clear browser cache and cookies
- Test in different browsers or devices
How to Report Bugs #
- Access the bug report form in your account
- Provide detailed description of the issue
- Include steps to reproduce the problem
- Attach screenshots or screen recordings
- Specify browser, device, and account information
Information to Include #
- Exact error messages or unexpected behavior
- Time and date when the issue occurred
- Browser version and operating system
- Account details and affected features
- Any recent changes or updates
Response Times #
- Critical Issues: 2-4 hours
- High Priority: 24 hours
- Medium Priority: 48 hours
- Low Priority: 5 business days
