Centralized Customer Data #
Flowmatix provides a comprehensive customer management system that centralizes all customer interactions, preferences, and history in one accessible location. Track customer journeys and optimize engagement strategies.
Customer Profiles #
Each customer profile includes:
- Contact information and demographics
- Interaction history across all channels
- Preferences and behavioral data
- Custom fields and tags
- Engagement scores and analytics
Segmentation and Targeting #
Create dynamic customer segments based on behavior, demographics, or custom criteria. Use these segments to deliver personalized experiences and targeted campaigns that drive better results.
Communication History #
Track all customer communications across email, chat, phone, and social media channels. Maintain context and continuity in customer relationships with complete interaction histories.
Analytics and Insights #
Gain valuable insights into customer behavior, preferences, and engagement patterns. Use these insights to optimize your customer experience and drive business growth.
